Project Dates
March 29 to April 8
Materials
28 Hanwha Q CELLS, 1 SolarEdge Technologies Ltd. Inverter w/ 28 Optimizers, 3800 Square Feet Owens Corning TruDefinition Duration COOL Shingles, 5 PITCH Install ridge and trim
Sales Rep Erik Henderson
Warranty the longer of (A) 10 years following the completion of the project, (B) the length of any existing installation warranty or new home builder performance standard for the roof
Install time 11 days
Customer
Mark S. of Riverbank
Feedback
Mark didn’t think that the Epic Energy installation crew was at all organized or professional; however, he did believe that “everyone evolved start to finish.” He was satisfied with the “all around start to finish quality” and otherwise gave 4/4 ratings on everything.
Summary of Install
We contacted Mark on February 28th and were able to do the site survey on March 5th. Mark went out of town soon after, and upon his return there was a lot of bad weather, so it took us a few weeks to get back to his house again to begin the installation.
When we finally did get to begin on March 29th, it took only 11 days to complete the roof and gutter replacement and the solar installation. Mark’s home passed its solar inspection April 16th. It took him a month or two to sort out the finances–first he didn’t receive an invoice and then the invoice needed to be corrected–but we are all happy with the final result.
How Mark Made Epic Better
Mark helped us evolve to become more organized, professional, and better at communication.
