Project Dates
August 31, 2017 – September 11, 2017
Materials
1 Carrier 16 SEER 3 Ton Split System HVAC Unit, 1400 Square Feet of Attic
Insulation, 1 Quiet Cool Whole House Fan 3.3
Sales Rep Travis Hall
Warranty 10 year workmanship warranty
Install time 12 days
Customer
Amanda C. of Antelope
Feedback
“The best customer service! Our AC went out and we needed someone who could help us get started and on our way to getting a new unit. They were recommended through the hero program and I am so happy that I chose them.
“I told them what was going on with my AC they got us an appointment on that very day and explained all of my options and answered all of my questions. Travis did everything he could to get us on the schedule as soon as possible. Since we still wouldn’t have AC for a few more days Travis went out and brought us some small portable units to go in our windows to help us out which we were thoroughly grateful for and Steve who came and installed them for us!
“They were both professional, helpful and helped us see light at the end of the tunnel as we trudge on in this hundred degree heat wave. These guys are amazing and it is so nice to see people do their jobs with pride and strive to be the best they can be.”
Summary of Install
Everything went smoothly from start to finish. Amanda found us on our HERO website. She needed a new air conditioning system as soon as possible. It was the end of August, so uncomfortably hot within her house. Because the installation was going to take a while, we tried to help her out by getting her some small cooling units. She really appreciated our helpfulness.
We discovered in April of 2019 that Amanda’s permit was never finalized, so we worked with A-Plus Heating and Air to get the inspection and permit completed.
